Payments in Audit Disappeared

[tol97008]

Hello.
I am a Stake Auditor and in preparation for one of my audits, I previously logged in to the audit and pre-selected the payments and donations transactions to save time during the actual audit. When I began the audit this morning none of the payments were showing up in the audit. I did not experience this with the donations, only the payments. I did not experience this with an audit that I completed last week. Has anyone else seen this or know of a way for me to contact Church tech support?
Thanks.

[jdlessley]

Has anyone else seen this or know of a way for me to contact Church tech support?

You can get the global service department (GSD) telephone number from your stake clerk or your ward clerk. If your calling permits, you can find the number in the Help Center article Support Contact Information for U.S., Canada, and Puerto Rico.

[Biggles]

Hello.
I am a Stake Auditor and in preparation for one of my audits, I previously logged in to the audit and pre-selected the payments and donations transactions to save time during the actual audit. When I began the audit this morning none of the payments were showing up in the audit. I did not experience this with the donations, only the payments. I did not experience this with an audit that I completed last week. Has anyone else seen this or know of a way for me to contact Church tech support?
Thanks.

Could it not be the usual weekend server issues?

[waltbristow]

I've seen this as an intermittent problem. So have others. It seems to go away on its own, so I've never been able to figure out if it's something on my end or on the Church's end.