Member Tools fails
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c2g55snyder
- New Member
- Posts: 1
- Joined: Sat Oct 03, 2020 2:46 pm
Member Tools fails
Our ward was split about a month ago. Since then, Member Tools will not synch to my iphone 7 running iOS 13.7. Every time I try to synch, I get an error message that "ChurchofJesusChrist.org is down for maintenance." I waited a few days in between each try. I still get the same message. I've repeated several more times. Finally, I gave up and deleted the app - including all supporting files, and tried to reinstall the app. After re-downloading the app, I still get the same message that "ChurchofJesusChrist.org is down for maintenance" before I ever login. Any ideas on how I can get Member Tools installed and synched?
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sbradshaw
- Community Moderators
- Posts: 6698
- Joined: Mon Sep 26, 2011 9:42 pm
- Location: Utah
Re: Member Tools fails
I think some of the web services were turned off over conference weekend. The Member Tools services might have been among them. I would expect things to be back to normal today (that said, the Member Tools service isn't historically the most reliable).
Samuel Bradshaw • If you desire to serve God, you are called to the work.
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scgallafent
- Church Employee
- Posts: 3025
- Joined: Mon Feb 09, 2009 4:55 pm
- Location: Riverton, Utah
Re: Member Tools fails
It sounds like there may be something in your data that is causing this. Do other members of your ward have the same issue?c2g55snyder wrote:Our ward was split about a month ago. Since then, Member Tools will not synch to my iphone 7 running iOS 13.7. Every time I try to synch, I get an error message that "ChurchofJesusChrist.org is down for maintenance." I waited a few days in between each try. I still get the same message. I've repeated several more times. Finally, I gave up and deleted the app - including all supporting files, and tried to reinstall the app. After re-downloading the app, I still get the same message that "ChurchofJesusChrist.org is down for maintenance" before I ever login. Any ideas on how I can get Member Tools installed and synched?
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russellhltn
- Community Administrator
- Posts: 36410
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Member Tools fails
Were you called to a leadership position (Ward council level) after the split?c2g55snyder wrote:Our ward was split about a month ago. Since then, Member Tools will not synch to my iphone 7 running iOS 13.7. Every time I try to synch, I get an error message that "ChurchofJesusChrist.org is down for maintenance."
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.