font not displaying correctly

[MatthewF]

Has anyone else noticed that the font is off for many pages on the church's main site? I first noticed this in looking at a manual but as I looked around I found it in other places as well. But the problem isn't universal. Some pages the font works fine. When the font is off you see letters of varying sizes in the same word. When it works, that doesn't happen.

To see this issue compare the word "Sunday" on these two pages.

This one is from a recent announcement about general conference which is linked to from the main site and looks good. Here is the link: https://newsroom.churchofjesuschrist.or ... conference

and here is the pic: https://ibb.co/mRsQZ6D

This one is from a manual and doesn't look good. Notice the "u" and the "y" are too small.

Here is the link to the page: https://www.churchofjesuschrist.org/stu ... t?lang=eng

and here is the pic: https://ibb.co/grNMk72

I have tested this on a couple of computers/ browsers. Are others seeing this issue as well?

[jdlessley]

I'm not seeing any issues at any of the links in your post.

[MatthewF]

Thanks for the reply. Just want to make sure I understand. You DO see the issue in the 2nd picture but when you look at the second link, you don't see the same thing, is that right?

[jdlessley]

Correct. I see the issue in the picture but not when I go to the URL. The font in the picture is entirely different than the font I see when at the web page.

[rgettys]

I see it too.

I am using google chrome and an XPS 13 2020 running windows 10 (x64).

Here is the link I followed:
https://www.churchofjesuschrist.org/stu ... e?lang=eng

What I am seeing:
-Serif fonts (not ADA compliant)
-letters with differing median heights within the same words. For example "conversion"- 'v' and 'i' seems to be shorter than 'n'. Prevalent in almost every word in the article. On a spot check of other articles, I saw it in new era, 2020 ensign articles, but not the book of Mormon.

Why it matters:
- it is hard to read the article, and the purpose of this part of the website is to help people take in gospel messages. I would be hesitant to share inspiring messages with someone because it reflects poorly on the church (It looks like one of those letters where someone cut out letters from different magazine articles to maintain anonymity.)

[jdlessley]

Again I do not see the issue on my Windows 10 computer using Firefox, Chrome, and MS Edge. From the images provided it looks like your browser or possibly your computer system is substituting the font with another font. This happens when the font called for in the CSS is not available on your system.

This is what I see:

Screenshots.png

[russellhltn]

I'm seeing it in Chrome, Brave and the new Edge (All of them chromium engines). Perhaps we're missing a font the authors assume we have. Page "zoom" is set to normal (100%).

[kd7mha]

I'm seeing it on chrome and firefox on my computer, but not on chrome on my work computer or chrome on my chromebook

[russellhltn]

I tried looking at the HTML, but clearly my coding skills in that area are way out of date. I didn't see it calling for a specific font. I'm guessing it might be a combination of font parameters that cause some rendering engines to act up. I say that because it seems the results vary more by computer than by browser.

[benwhittaker]

I can confirm that I am having the same issue with the font not displaying on certain pages of the church's website in Gospel Library (such as the General Handbook). I'm using the latest updated version of Windows 10, with the latest version of Edge browser. I've also tested this using Chrome and IE, with the same results. This is definitely an issue that needs to be resolved. The issue with font substitution sounds like a possibility, however, I'm surprised that if this was the case why it would not be affecting more users. Please could someone take a look at this?