All our church webcasts were down this morning at 9 AM

Using the Church Webcasting System, YouTube, etc. Including cameras and mixers.
bradpeterson@gmail.com
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All our church webcasts were down this morning at 9 AM

#1

Post by bradpeterson@gmail.com »

This morning between 8:30- 9:05 AM (and possibly earlier than 8:30), nobody could connect to the RTMP servers. It was an immediate rejection, that the host name wasn't valid (we use OBS which told us). Even when I created another broadcast, I couldn't connect to that either. This affected 3 of our stake's sacrament meetings. Did anyone else face this issue? Do we know what went wrong?
lajackson
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Re: All our church webcasts were down this morning at 9 AM

#2

Post by lajackson »

bradpeterson@gmail.com wrote:This morning between 8:30- 9:05 AM (and possibly earlier than 8:30), nobody could connect to the RTMP servers.
We connected for our 9:00 am sacrament meetings without any problem. Perhaps it was a server issue? US West 2 and US Central were fine this morning.
russellhltn
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Re: All our church webcasts were down this morning at 9 AM

#3

Post by russellhltn »

Someone else reported that the staging didn't happen. That is, the server wasn't available until the event start time. Speculation is it was due to daylight saving change last night.
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bradpeterson@gmail.com
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Re: All our church webcasts were down this morning at 9 AM

#4

Post by bradpeterson@gmail.com »

russellhltn wrote:Someone else reported that the staging didn't happen. That is, the server wasn't available until the event start time. Speculation is it was due to daylight saving change last night.
That may make sense. We saw the message change from something about "host not found" to a "can't connect" right at around 9 AM.
dkstanger
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Re: All our church webcasts were down this morning at 9 AM

#5

Post by dkstanger »

Our 9 AM MST event worked fine.
lajackson
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Re: All our church webcasts were down this morning at 9 AM

#6

Post by lajackson »

russellhltn wrote:Speculation is it was due to daylight saving change last night.
Last week (not today) we had over a dozen members try to tune in an hour late to their sacrament meetings. I think they may have been on the old transition schedule. After all, it has only been 13 years since the change. [smile]
drepouille
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Re: All our church webcasts were down this morning at 9 AM

#7

Post by drepouille »

Maybe they are running Windows XP or Vista?
Dana Repouille, Plattsmouth, Nebraska
russellhltn
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Re: All our church webcasts were down this morning at 9 AM

#8

Post by russellhltn »

To avoid problems with our webcasts. I opened and re-saved them. The result was new links. (sigh)
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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Mikerowaved
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Re: All our church webcasts were down this morning at 9 AM

#9

Post by Mikerowaved »

bradpeterson@gmail.com wrote:This morning between 8:30- 9:05 AM (and possibly earlier than 8:30), nobody could connect to the RTMP servers.
Just so we're on the same page, are you referring to Mountain Time or somewhere else?
So we can better help you, please edit your Profile to include your general location.
bradpeterson@gmail.com
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Re: All our church webcasts were down this morning at 9 AM

#10

Post by bradpeterson@gmail.com »

Mikerowaved wrote:
bradpeterson@gmail.com wrote:This morning between 8:30- 9:05 AM (and possibly earlier than 8:30), nobody could connect to the RTMP servers.
Just so we're on the same page, are you referring to Mountain Time or somewhere else?
Yes, MST. Servers were on US West.
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