Setting up bank problem
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JuneParnes
- New Member
- Posts: 1
- Joined: Sat Jan 09, 2021 8:38 am
Setting up bank problem
No Matter what I do it keeps saying that I am entering an invalid routing number. I know I'm putting the correct number in. Please assist me. Thank you
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rmrichesjr
- Community Moderators
- Posts: 4251
- Joined: Thu Jan 25, 2007 11:32 am
- Location: Dundee, Oregon, USA
Re: Setting up bank problem
Please keep in mind that this is a user-to-user discussion forum, not an official help request channel. To get official help, please use the 'Feedback' link or button on a page near where the problem is showing up. That said, I'll try to offer a suggestion or two, and others might join in:JuneParnes wrote:No Matter what I do it keeps saying that I am entering an invalid routing number. I know I'm putting the correct number in. Please assist me. Thank you
Is your bank in the US or in a country that you know has online donations enabled? If not, that might be the problem.
Have you double-checked the routing number with your bank? There's a chance there might be a quirk with that bank's routing number that requires special handling and/or patience while other systems catch up or ...
If you have a special situation, such as living in one country temporarily but using a bank account in a different country, there is a group at Church headquarters that can help with that sort of thing. I don't remember the contact details, but perhaps someone else might. If nothing else, using the 'Feedback' link or button should get you directed there if needed.