Send a Message not being received by @ntlworld emails

Some discussions just don't fit into a well defined box. Use this forum to discuss general topics and issues revolving around the Church and the technology offerings we use and share.
New Member
Posts: 1
Joined: Thu Feb 04, 2021 10:38 am

Send a Message not being received by @ntlworld emails

Postby joe.patel » Thu Feb 04, 2021 10:47 am


So we have some members with @ntlworld email addresses that used to receive messages sent from LCR but from September 2020 just stopped receiving these. I've got them to check all the usual things; junk and spam folders, tested sending emails with others cc'd in, deleted and re-added emails into LCR - nothing seems to work.

I've requested access to their accounts directly so I can try to test more 1:1 but I really would like to know if this is a localised issue or is something more widely connected with @ntlworld emails.

Any comments or feedback welcome!

User avatar
Community Moderators
Posts: 5287
Joined: Mon Sep 26, 2011 8:42 pm
Location: Utah

Re: Send a Message not being received by @ntlworld emails

Postby sbradshaw » Thu Feb 04, 2021 12:02 pm

I'm guessing that updated their DMARC policy to have stricter spam protection.
Samuel Bradshaw • If you desire to serve God, you are called to the work.

Community Administrator
Posts: 30570
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Send a Message not being received by @ntlworld emails

Postby russellhltn » Thu Feb 04, 2021 2:53 pm

I'm suspecting the best way to fix this is to have ntlworld's customers contact them asking why they're not getting mail from I say that because ntlworld has a interest in serving their customers, but may be not interested in working with outside groups trying to email their customers.
Have you searched the Help Center? Try doing a Google search and adding "" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

Return to “General Discussions”

Who is online

Users browsing this forum: No registered users and 3 guests