Updated phone # on website not transferring to Tools App

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DonnaCO
New Member
Posts: 1
Joined: Fri Mar 19, 2021 10:22 pm

Updated phone # on website not transferring to Tools App

#1

Post by DonnaCO »

We had to get new phone numbers and thought we had changed them...however the changes are not reflected in Tools. I am unable to find a way to make the changes.
I am the RS President and several people have suggested I update my number :roll: ....it is changed online, but doesn't show up on the Tools App. How can I make this happen for my and for my husband?
Thanks,
Donna O'Leary
Casa Grande AZ 1st Ward
russellhltn
Community Administrator
Posts: 31286
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Updated phone # on website not transferring to Tools App

#2

Post by russellhltn »

Keep in mind there's a "household" number as well as a "personal" number for each individual. Make sure to check both.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
garystroble
Member
Posts: 176
Joined: Thu Oct 20, 2016 4:34 pm
Location: near Milwaukee, Wisconsin, United States

Re: Updated phone # on website not transferring to Tools App

#3

Post by garystroble »

Have also found here that tools does not update phone numbers very promptly at all lately, sometimes takes days. Must be another sync issue. A refresh data by the user should bring in the new number, but it can be a more cumbersome process and most members do not know that option even exists.
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