Audio issues on Church video through headphones

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scl1982
New Member
Posts: 4
Joined: Wed Nov 30, 2016 2:27 pm

Audio issues on Church video through headphones

#1

Post by scl1982 »

I was trying to watch the "Supporting Children and Youth: A Broadcast for Parents and Leaders" video today. Is it me, or when you try and listen to this via headphones the audio doesn't play out?
https://www.churchofjesuschrist.org/you ... s?lang=eng

Trying from Chrome and Safari on a mac. I tried from my phone - could hear it very quietly.

Audio is fine without headphones.

Just raising if there is any DRM / other setting that needs investigating for future videos.
russellhltn
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Location: U.S.

Re: Audio issues on Church video through headphones

#2

Post by russellhltn »

For some reasons, the audio is in the left channel only. Your headphone setup is probably using only the right channel.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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scl1982
New Member
Posts: 4
Joined: Wed Nov 30, 2016 2:27 pm

Re: Audio issues on Church video through headphones

#3

Post by scl1982 »

russellhltn wrote:For some reasons, the audio is in the left channel only. Your headphone setup is probably using only the right channel.
Good catch... and I've just realised today my headphones were broken so I couldn't hear the left channel. Thank you.
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