Duplicate Donors

[thebundok]

I'm just curious if anyone knows why I see duplicate entries with certain people (see attached).

These people (including this one example) are not duplicated in the list of participants (even if "include out of unit" is checked). I'm not sure where else to look and how to eliminate the duplicates. The one with the green arrow is the only one that should be in the list.

Any help/suggestions would be appreciated.

Edit: The names in the attached image are all the same person. There is no other person with this name in the ward.

[thebundok]

I understand this is a public forum, but the only information provided in the attachment was a name. Not sure how that is a violation of privacy. Hopefully this redacted version is sufficiently private while also still showcasing the problem.

Does anyone have any help-tips for this issue?

[-- Moderator note: Removed image and attached redacted version to my post --]

[scgallafent]

I understand this is a public forum, but the only information provided in the attachment was a name. Not sure how that is a violation of privacy. Hopefully this redacted version is sufficiently private while also still showcasing the problem.

Almost... You still had a full name, age, and a currency code. I'm pretty certain I could pin this down to a specific person using public resources.

It looks like you have three records for the same donor. Those were probably created in MLS by clerks or bishopric members entering donations and not realizing that they were creating a new donor record.

If you go to the Participants list, you should be able to see all three records and two of those should be marked as non-members. You can merge those into the participant associated with the membership record and your problem should be solved.

If it is any more complicated than that (more than one are associated with a membership record, etc.), I would call the GSD for assistance.

I re-redacted your image and have attached it to this post.

[thebundok]

Thanks for the lesson learned. Learn something new every day.

I've made note of your recommendations but both in the participants list online and in MLS this person (and others with the same problem) exist only once, so I'm not sure where the duplicates are coming from. I'll contact the GSD next and hopefully they can help sort it out.

Thanks again for your assistance.

[eblood66]

It looks like you have three records for the same donor. Those were probably created in MLS by clerks or bishopric members entering donations and not realizing that they were creating a new donor record.

If you go to the Participants list, you should be able to see all three records and two of those should be marked as non-members. You can merge those into the participant associated with the membership record and your problem should be solved.

As another point of reference, I also see a number of duplicates. None of the duplicates have more than one participant listed in LCR. Note that I'm on the stake level. In fact, most of the donors on the list do not have participant records on my stake list at all. Last year around this time of year we created 2 new wards in our stake. When I search for anyone in those new wards they have 2 entries listed. On the other hand, when I search for anyone in my ward (which was created about 6 years ago and where the boundaries haven't changed) I only see one entry.

My suspicion is that the duplicate entries are because those members have donor records in multiple wards in our stake. But as I said, I'm looking at the stake level so I'm not sure that explanation would apply when looking at the ward or branch level.

[scgallafent]

That sounds like a bug that needs to be looked at. Submit feedback using the feedback link.