Pulpit HDMI Input and iPad Lightnight / HDMI adapters

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andrewjorgensen
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Re: Pulpit HDMI Input and iPad Lightnight / HDMI adapters

#11

Post by andrewjorgensen »

russellhltn wrote: Sun Jan 09, 2022 5:05 pm Is that an active conversion, and if so, where does it get it's power?
It is. The power comes from the Extron video switch in the AV cabinet.
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Mikerowaved
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Re: Pulpit HDMI Input and iPad Lightnight / HDMI adapters

#12

Post by Mikerowaved »

harperrg wrote: Sun Jan 09, 2022 7:35 am We've got this problem at our building. Did you find any resolution with filing a trouble ticket?
Yes. A tech came out, ran some tests, then cut off the ends to a couple of cables and re-dressed them. This was done both at the pulpit and the rear of the chapel. All is good now.

Obviously, this might not be the solution for others, but it fixed our HDMI problems for both inputs.
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russellhltn
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Re: Pulpit HDMI Input and iPad Lightnight / HDMI adapters

#13

Post by russellhltn »

Mikerowaved wrote: Mon Jan 10, 2022 1:23 pm A tech came out, ran some tests, then cut off the ends to a couple of cables and re-dressed them. This was done both at the pulpit and the rear of the chapel. All is good now.
Probably some kind of network cable test, not just some "it works on my laptop" test.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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andrewjorgensen
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Re: Pulpit HDMI Input and iPad Lightnight / HDMI adapters

#14

Post by andrewjorgensen »

Mikerowaved wrote: Mon Jan 10, 2022 1:23 pm
harperrg wrote: Sun Jan 09, 2022 7:35 am We've got this problem at our building. Did you find any resolution with filing a trouble ticket?
Yes. A tech came out, ran some tests, then cut off the ends to a couple of cables and re-dressed them. This was done both at the pulpit and the rear of the chapel. All is good now.

Obviously, this might not be the solution for others, but it fixed our HDMI problems for both inputs.
Curious. I wonder if actually they also did other things, like updating the firmware on the input boxes.
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Mikerowaved
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Re: Pulpit HDMI Input and iPad Lightnight / HDMI adapters

#15

Post by Mikerowaved »

andrewjorgensen wrote: Mon Jan 10, 2022 1:46 pm Curious. I wonder if actually they also did other things, like updating the firmware on the input boxes.
That I don't know. Our system is still under warranty, so I wouldn't think it would need FW updating yet.
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