Password Reset PC in Clerks Office

[allibri425]

We're unable to login to the PC in the clerks office this morning. We get an incorrect password error. Nobody in the bishopric is aware of anything changing. I try the password reset option and it points to a thumb drive that doesn't have the backup password.

I can't seem to find a support number to call and help reset it. Who do I call?

[russellhltn]

If your computer requires you to enter the account name, try adding ".\" in front.

For example. if the account was "clerk", type in ".\clerk".

[allibri425]

Thanks for the suggestion. It actually doesn't even allow me to select/change user accounts. It only lets me enter the password for user ChurchSupport. Tried resetting the PC and trying different internet connections.

[russellhltn]

It only lets me enter the password for user ChurchSupport. Tried resetting the PC and trying different internet connections.

In the lower left, should be a selection of accounts, or at least some form of "other".

[allibri425]

I don't see any icon for switching accounts (appears to be locked down). The only icons I see are network, power (Sleep, Shutdown, or Restart), and Ease of Access. I attached a screenshot.

[russellhltn]

That's odd. It appears that all other accounts have been disabled. The only thing I can think of is if you've been using "Administrator". A policy may have been pushed down that disabled that. Normally, you'd be using "Clerk" or "Unit 12345".


You'll need to contact support. Try this link:
https://www.churchofjesuschrist.org/hel ... s?lang=eng