Blocking access??
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garyhamon
- New Member
- Posts: 5
- Joined: Wed Nov 09, 2011 7:29 am
- Location: Raymond, AB, Canada
Blocking access??
Is it possible to block a specific member from accessing member information in Tools? We have a situation where a member with mental health issues is using Tools to find numbers for women in the stake and sending them inappropriate photos and we need to safeguard everyone as soon as possible.
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eblood66
- Senior Member
- Posts: 3966
- Joined: Mon Sep 24, 2007 9:17 am
- Location: Cumming, GA, USA
Re: Blocking access??
Your best option is to contact the global service department.
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russellhltn
- Community Administrator
- Posts: 36030
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Blocking access??
Nothing within direct control of the ward or stake. But contact support. They have the appropriate buttons to deal with this.
But since there may be a time lag before Tools is forced to sync again, depending on how inappropriate the photos are, it would be wise to get law enforcement involved.
But since there may be a time lag before Tools is forced to sync again, depending on how inappropriate the photos are, it would be wise to get law enforcement involved.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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garyhamon
- New Member
- Posts: 5
- Joined: Wed Nov 09, 2011 7:29 am
- Location: Raymond, AB, Canada
Re: Blocking access??
Thanks! How do I contact the support line?
Those who are receiving the photos are being advised to contact the police, we're just trying to get things locked down before it becomes an even bigger problem.
Those who are receiving the photos are being advised to contact the police, we're just trying to get things locked down before it becomes an even bigger problem.
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lajackson
- Community Moderators
- Posts: 11798
- Joined: Mon Mar 17, 2008 10:27 pm
- Location: US
Re: Blocking access??
The bishop should call the Global Services Department.