Need help on "Unreported Expense"

[tajensen8]

On my action items in finance, I have two items that have been there for 2 months. They are "Unreported expenses", one for $2400, the other for $420. They have the same reference number, but dates that are 2 weeks apart. The reference number is not hyperlinked, nor do I see any expense anywhere in my budget for either amount, for that reference number, on those dates, or anything. What am I missing here??

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[eblood66]

If you hover the mouse over the little circle with an 'i' in it, what does it say?

[guycolbyiv]

Stake financial clerk here. One of our units recently had an Action Item with the same message, with a reference number which he did not recognize, and he too could find no corresponding transaction. The GSD rep with whom he spoke was likewise puzzled, and she opened a case. It took them about three weeks to get back to them, and as it turned out, the label "Unreported Expense" was very misleading (to say the least!). It turned out that there was a discrepancy in one of their deposit batches; according to the bank, one of the checks listed in the batch (for the exact amount shown in the Action Item) was missing from the deposit. We don't yet have this resolved; at the suggestion of the GSD, the unit clerk is touching base with the donor to see whether the check has cleared. I'm not saying that this is necessarily the explanation for your situation; what I am suggesting is that you call the GSD and get them on it. And be patient while they track it down and get back to you!

[itsgavinc]

Create a support ticket with HQ. I had a similar issue in October. I created a ticket, and never heard from Church HQ but the action item disappeared 2-3 weeks later.