account setup issues

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
richardayala
New Member
Posts: 1
Joined: Tue Mar 08, 2022 2:55 pm

account setup issues

Post by richardayala »

we are trying to help a member of our ward get back in to there account but we get this error even know the info is correct
An account matching the Membership Record Number ("MRN") and Birthdate you entered was not found. Please double-check to ensure your data was entered correctly.
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russellhltn
Community Administrator
Posts: 36530
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: account setup issues

Post by russellhltn »

It's possible they never did set up an account with their MRN. Did the ever access resources that are member-only (directory, calendar, etc.)?

Is it possible they created a FamilySearch account, but not a church account?

What happens if they create a new one?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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