Protecting Children & Youth Training Missing

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
peggiemaricakelley
New Member
Posts: 1
Joined: Wed Mar 23, 2022 6:47 pm

Protecting Children & Youth Training Missing

Post by peggiemaricakelley »

I have a new calling in my ward nursery. However, my Bishop asked me to please login and take a training online called Protecting Children & Youth Training. However, when I follow his instructions and login to my account then choose My Calling where he said it is supposed to be, all I see is a message that reads

"Recommended Content
We’re are still working on getting content for this calling. Check back again for new recommended content. If you are looking for additional resources try the General Handbook."


My Bishop, and ward clerk have both looked at things on their end and at this point their only advice is to contact someone at church support.

Hoping someone here could direct me to the right place to do that, since the contact support option I can get to through my account takes me to a page to recover my account. Well the account isn't lost or locked or anything I can sign in no problems, just no training is available.
russellhltn
Community Administrator
Posts: 36844
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Protecting Children & Youth Training Missing

Post by russellhltn »

As expected "My Calling" will show different things to different callings.

As for the training, I'd try this link.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
lajackson
Community Moderators
Posts: 11918
Joined: Mon Mar 17, 2008 10:27 pm
Location: US

Re: Protecting Children & Youth Training Missing

Post by lajackson »

peggiemaricakelley wrote: Wed Mar 23, 2022 6:58 pm My Bishop, and ward clerk have both looked at things on their end and at this point their only advice is to contact someone at church support.
Your ward clerk should be able to give you a phone number for the Global Services Department.

Return to “Church Account”