I Can't login my child account

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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RukuThapa
New Member
Posts: 1
Joined: Sat Apr 23, 2022 8:31 am

I Can't login my child account

#1

Post by RukuThapa »

Dear bother/sister

I try to open my daughter account but some going wrong i can't succeed.
[Personal information removed]

My Name: Ruku Thapa
[Personal information removed]

Country: Nepal

Please help me to open my daughter's account open.
Last edited by russellhltn on Sat Apr 23, 2022 12:07 pm, edited 1 time in total.
Reason: Removed personal information - this is a public form
russellhltn
Community Administrator
Posts: 31977
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: I Can't login my child account

#2

Post by russellhltn »

I assume you're trying to create an account, not recover an existing one.

You will have trouble creating an account if one already exists with that MRN.

There is a minimum age for an account. In the U.S. I think that's age 8. However, they can't make any donations until they are 13.

I'm not sure what age that would be to comply with the laws in Nepal.

You may want to ask your ward clerk for help. He would have a better understanding of the situation in your country.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
jonesrk
Church Employee
Church Employee
Posts: 2076
Joined: Tue Jun 30, 2009 8:12 am
Location: South Jordan, UT, USA

Re: I Can't login my child account

#3

Post by jonesrk »

She already has an account created with her mrn. If you go to account.churchofjesuschrist.org -> Children Accounts you should be able to reset her password there if you need to.
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