Zoom not offering the Webinar option on Stake accounts

Using Google Meet, Zoom, etc.)
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kg6ebj
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Zoom not offering the Webinar option on Stake accounts

#1

Post by kg6ebj »

As the title says, I am the STS for St Robert MO and none of the Zoom accounts that we have previsioned licenses for have access to Webinar features.


Thoughts on a Solution?
lajackson
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Re: Zoom not offering the Webinar option on Stake accounts

#2

Post by lajackson »

Were these accounts set up through the Church? All of ours are able to do either meetings or webinars. This is true for both the stake account and the individual unit accounts.
russellhltn
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Re: Zoom not offering the Webinar option on Stake accounts

#3

Post by russellhltn »

You may want to check and make sure they are still church accounts and haven't ended up as a free account. Changing the email might break that.

Something to check for.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
keanster
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Re: Zoom not offering the Webinar option on Stake accounts

#4

Post by keanster »

I had a similar finding at the start of the new year and I ended up logging into the web version and not the installed application and found that I could make a webinar from there but not from the actual app. Try that and see if your options change.
russellhltn
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Re: Zoom not offering the Webinar option on Stake accounts

#5

Post by russellhltn »

keanster wrote: Mon Apr 25, 2022 7:48 am I had a similar finding at the start of the new year and I ended up logging into the web version and not the installed application and found that I could make a webinar from there but not from the actual app.
It would be worth checking to see if your app is up to date. I can't remember if it defaults to checking automatically. But you can check manually in the app.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
kg6ebj
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Re: Zoom not offering the Webinar option on Stake accounts

#6

Post by kg6ebj »

they are both licensed accounts and both are listed as not having webinar available
bradpeterson@gmail.com
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Re: Zoom not offering the Webinar option on Stake accounts

#7

Post by bradpeterson@gmail.com »

What kind of license? Just as an FYI, this is what I see when I log in via a browser at zoom.us
Untitled.png
For Webinar:
webinar.png
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