Uploading expense receipts on Sunday doesn't work

[jb007tas45]

I'm a new clerk and pretty much every time I try to upload a receipt after church for submitted expense, it fails. It will often act like it was successful, but no image shows up. Then I have to try to submit the same image again. Occasionally, it just crashes and I lose all the data I entered for that expense and I have to type it in all over again. This happens whether I'm on the computer at church or trying at home. Usually what happens is I'll try while I'm at church for about 10 minutes, then I give up and come home and keep trying it here until it works. It's a needless waste of time that I could be spending with my family on Sundays.

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[caseycosgriff]

I had a similar experience a few hours ago. Tried it again this evening and it finally worked.

[richmondngatuvai]

It is Tuesday and it still does not work today

[garystroble]

Could be caused by busy servers on Sunday's and at year end with a lot of units trying to do reimbursements. The images take a while to upload and they are probably timing out. Suggest reporting the problem on feedback and/or contact us. Workaround is to change the image to a PDF before uploading. PDF's upload very quickly.