turning off two step verification

[kimellenw]

Is it possible to turn off 2 step verification?
I find it a nuisance.
The check mark on that box is gray and doesn't respond to my unchecking.
I served as a senior missionary 9/2021-4/2023.
Could that have turned it on?
Is it possible to turn it off?
My text is slow to send me a code and I have to wait several minutes to access the account.
Thoughts?
I volunteer in the temple office once a week and no one else has to use two step verification.

Kim Ellen Warnick

[BrianEdwards]

You're not the only one finding yourself in this type of situation! A forum search brought up this suggestion (amongst many others):
Your ward clerk can provide the phone number for the Global Services Department, who can help reset the authentication on your account.