Access to deceased parent's account

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
corishaw
New Member
Posts: 1
Joined: Tue Apr 09, 2024 4:06 pm

Access to deceased parent's account

Post by corishaw »

I have tried to use my Mom's MRN # and it says there is an account already or this is an incorrect #. Any ideas what direction to go next.
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russellhltn
Community Administrator
Posts: 36462
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Access to deceased parent's account

Post by russellhltn »

Once the clerk recorded her death, the MRN would be invalid and her account disabled.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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BrianEdwards
Senior Member
Posts: 1575
Joined: Sun Oct 30, 2016 10:42 pm
Location: Michigan

Re: Access to deceased parent's account

Post by BrianEdwards »

corishaw wrote: Tue Apr 09, 2024 4:11 pm I have tried to use my Mom's MRN # and it says there is an account already or this is an incorrect #. Any ideas what direction to go next.
Could you share more details about what you're trying to access? There's been Forum discussion elsewhere about things like accessing donation history, accessing study notes, contacting the Global Service Department for additional support, and other aspects of a deceased member's user account. If you can be more specific, you might generate a more specific (and hopefully helpful) response.
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