expiring temple recommend status inaccurate

Any discussions around the Member Tools App on various mobile and electronic devices
ieoa
New Member
Posts: 1
Joined: Sat Jan 18, 2025 7:10 pm

expiring temple recommend status inaccurate

Post by ieoa »

The expiring temple recommend form on LDS tools is inaccurate. It will list people as expired, but when you go to their name, it will show that the are not expired.
The form will also list recommends as being expired and not expired at the same time.

This problem does not exist if the LDS tools app is not used. It is only a problem on the tools app.
rmrichesjr
Community Moderators
Posts: 4178
Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon, USA

Re: expiring temple recommend status inaccurate

Post by rmrichesjr »

ieoa wrote: Sat Jan 18, 2025 7:13 pm The expiring temple recommend form on LDS tools is inaccurate. It will list people as expired, but when you go to their name, it will show that the are not expired.
The form will also list recommends as being expired and not expired at the same time.

This problem does not exist if the LDS tools app is not used. It is only a problem on the tools app.
Are you looking for the status of your own recommend? Or, do you have a leadership or clerk calling that gives you access to see the status of the recommends of other members?
russellhltn
Community Administrator
Posts: 35688
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: expiring temple recommend status inaccurate

Post by russellhltn »

ieoa wrote: Sat Jan 18, 2025 7:13 pm This problem does not exist if the LDS tools app is not used. It is only a problem on the tools app.
Try the following in the app: Settings > Refresh Data.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

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