One of our ward auxiliary presidents is locked out of LCR and member tools. They login to the church website but they can't take second hour attendance on the website or on the member tools app. The attendance page shows names but it is all grayed out and no way for them to enter any information. They have had issues with their account before with similar issues. Anyone have ideas on how to help fix this?
Thank you
Ward auxiliary president locked out of LCR and member tools
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ryanbratt
- New Member
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- Joined: Sun Feb 09, 2025 2:27 pm
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garystroble
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Re: Ward auxiliary president locked out of LCR and member tools
The organization president will have to call the GSD. Sounds like something amiss with their account. The GSD will only talk to them directly.ryanbratt wrote: ↑Sun Feb 09, 2025 2:29 pm One of our ward auxiliary presidents is locked out of LCR and member tools. They login to the church website but they can't take second hour attendance on the website or on the member tools app. The attendance page shows names but it is all grayed out and no way for them to enter any information. They have had issues with their account before with similar issues. Anyone have ideas on how to help fix this?
Thank you
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russellhltn
- Community Administrator
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Re: Ward auxiliary president locked out of LCR and member tools
It might be worth checking to see that the MRN on the account she's using matches the MRN on her records. It's been awhile, but there have been cases where members were using the wrong MRN.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
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