Tiles Vanished on New Phone

[chelseanicoledurfee]

I’m a Relief Society Secretary and usually have access to calling-focused tiles, such as Birthday List, Move In Move Out, and Class Attendance. I got a new phone and transferred everything from my old one without any issue. But when I logged into tools on my new phone, those calling-specific tiles aren’t showing up! I’ve logged out and in again, closed and reopened the app, the app and phone are both updated, and things are synced and refreshed. Nothing is getting those tiles to show back up, and I use those often for my calling. Any ideas?

[russellhltn]

You might want to compare the app version between the old and new phones.

[chelseanicoledurfee]

You might want to compare the app version between the old and new phones.

Is this different than updating my app? The app and iPhone are both on the latest updates. How do I view what version the old one is? I know I didn’t get the latest update for it because I was just about to get a new phone. Is this latest update already known to have bugs that remove calling-specific tiles?

[russellhltn]

Give this a try: Long press on a tile. You should get the option to "Add tiles". See if that gets you anywhere.

[chelseanicoledurfee]

Give this a try: Long press on a tile. You should get the option to "Add tiles". See if that gets you anywhere.

That did the trick!!! Thank you! I didn’t know about that option.

[russellhltn]

Thanks for letting us know that was the solution. That was just a wild guess on my part.