Moving Record Problem

Discussions about the Leader and Clerk Resources on lds.org.
zaneclark
Senior Member
Posts: 1290
Joined: Thu Jan 24, 2008 4:34 pm
Location: Las Vegas, NV

Moving Record Problem

Post by zaneclark »

I just attempted to move in a record, and received this response....In my 15 years as membership clerk, this is a first! What does it mean?

"An error occurred in the Server Components render. The specific message is omitted in production builds to avoid leaking sensitive details. A digest property is included on this error instance which may provide additional details about the nature of the error."
rmrichesjr
Community Moderators
Posts: 4313
Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon, USA

Re: Moving Record Problem

Post by rmrichesjr »

There's nothing in that response that would be very useful for a clerk. It's just saying that the something got messed up during processing of the request and/or returning information to you stating that the operation had succeeded. The root cause of the error condition might be a bug in the software, a network glitch, or something similar.

I'd recommend closing that browser window, clearing your browser's cache, deleting Church-related cookies in your browser, and going back into LCR. If the record got moved, all is well. If the record did not get moved, then you could try the operation again. If that fails, it is probably time to call the support line or contact GSD.

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