Member's online username "Canceled"

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Lynchfam27
New Member
Posts: 5
Joined: Thu Aug 13, 2009 2:03 pm
Location: Pickerington, OH, United States

Member's online username "Canceled"

#1

Post by Lynchfam27 »

I have a member trying to use his church website sign in after not having done so for a while. He said that we received a error/warning message when he tried to log in. It said that his information had been "cancled" somehow and that he should see his administrator.

I'm the ward clerk, but I have no idea what to do to help him out. Any ideas?
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mkmurray
Senior Member
Posts: 3254
Joined: Tue Jan 23, 2007 9:56 pm
Location: Utah
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#2

Post by mkmurray »

If the member hasn't accessed the ward website in quite a long time, they may not have a new LDSAccount user account yet, which is now required for LUWS (Local Unit Web Sites).

Details can be found at the following links:
jdlessley
Community Moderators
Posts: 8876
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

#3

Post by jdlessley »

Lynch27 wrote:I have a member trying to use his church website sign in after not having done so for a while. He said that we received a error/warning message when he tried to log in. It said that his information had been "cancled" somehow and that he should see his administrator.

I'm the ward clerk, but I have no idea what to do to help him out. Any ideas?
Check with a ward or stake LUWS administrator to see if his account has been disabled in addition to what mkmurray said.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?
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