Global Help Desk?

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Riverton12156
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Posts: 1
Joined: Fri Feb 25, 2011 1:20 pm

Global Help Desk?

#1

Post by Riverton12156 »

Hello,
I am having problems with signing into my stake calendar and ward directory? I get an error message to contact the Global Help Desk? I have searched the web site to find the Global Help desk but, cannot see a link or number any where? Help Please

Thanks in advance, Patrick
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aebrown
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Joined: Tue Nov 27, 2007 8:48 pm
Location: Draper, Utah

#2

Post by aebrown »

riverton12156 wrote:I am having problems with signing into my stake calendar and ward directory? I get an error message to contact the Global Help Desk? I have searched the web site to find the Global Help desk but, cannot see a link or number any where?

I'd recommend that you first contact someone in your ward or stake who is familiar with these applications. That might be your ward clerk, stake clerk, or stake technology specialist.

But if you do need to contact the Global Help Desk, the contact information can be found in the wiki at Global Service Desk.
Questions that can benefit the larger community should be asked in a public forum, not a private message.
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jonesrk
Church Employee
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Joined: Tue Jun 30, 2009 8:12 am
Location: South Jordan, UT, USA

#3

Post by jonesrk »

riverton12156 wrote:Hello,
I am having problems with signing into my stake calendar and ward directory? I get an error message to contact the Global Help Desk? I have searched the web site to find the Global Help desk but, cannot see a link or number any where? Help Please

Thanks in advance, Patrick
Have you tried to just sign in to lds.org? That will determine if the error is a problem signing in or a problem with the directory and calendar.
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banririe
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Joined: Sun Sep 23, 2018 4:53 pm

Re: Global Help Desk?

#4

Post by banririe »

My CISCO phone connectivity is down. Location of the issue is at the School Principal's Home (on school campus).
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russellhltn
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Location: U.S.

Re: Global Help Desk?

#5

Post by russellhltn »

banririe wrote:My CISCO phone connectivity is down. Location of the issue is at the School Principal's Home (on school campus).
I think you've reached the wrong forum.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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RNewhouse
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Joined: Mon Nov 28, 2022 1:52 pm

Re: Global Help Desk?

#6

Post by RNewhouse »

I am the Tuesday and Wednesday AM Shift Coordinator at the Phoenix Temple. I am receiving an "Access Denied" response and cannot log in. That has never happened to me in my year of doing this. Help! We have a Tuesday AM schedule to do!
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russellhltn
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Re: Global Help Desk?

#7

Post by russellhltn »

RNewhouse wrote: ↑Mon Nov 28, 2022 1:54 pm I am the Tuesday and Wednesday AM Shift Coordinator at the Phoenix Temple. I am receiving an "Access Denied" response and cannot log in. That has never happened to me in my year of doing this. Help! We have a Tuesday AM schedule to do!
This is a user to user support forum. It's unlikely anyone here can help. I'd suggest you contact the Global Support Department. But you may want to talk to someone in the Temple Presidency to make sure they haven't made any changes in your calling/responsibilities.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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garystroble
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Posts: 618
Joined: Thu Oct 20, 2016 4:34 pm
Location: near Milwaukee, Wisconsin, United States

Re: Global Help Desk?

#8

Post by garystroble »

RNewhouse wrote: ↑Mon Nov 28, 2022 1:54 pm I am the Tuesday and Wednesday AM Shift Coordinator at the Phoenix Temple. I am receiving an "Access Denied" response and cannot log in. That has never happened to me in my year of doing this. Help! We have a Tuesday AM schedule to do!
When something like that happens, you need to clear cookies and cache and try again, more than once if necessary. Church servers are sometimes down for various reasons.
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lajackson
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Location: US

Re: Global Help Desk?

#9

Post by lajackson »

RNewhouse wrote: ↑Mon Nov 28, 2022 1:54 pm I am receiving an "Access Denied" response and cannot log in.
Brother Newhouse,

I sent you a private message with the phone number for Temple support at the Global Services Department.
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BrianEdwards
Senior Member
Posts: 657
Joined: Sun Oct 30, 2016 10:42 pm
Location: Michigan

Re: Global Help Desk?

#10

Post by BrianEdwards »

Interestingly, I also received this same "Access Denied" error when trying to schedule an appointment at my local temple yesterday (Nov 29th). Today (Nov 30th) the access worked as normal for me.
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