All of my Notes and Annotations disappeared

Discussions about the Notes and Journal tool on LDS.org. This includes the Study Toolbar as well as the scriptures and other content on LDS.org that is integrated with Notes and Journal.
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Biggles
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Location: Watford, England

Re: All of my Notes and Annotations disappeared

Postby Biggles » Mon Jan 27, 2014 1:10 am

I agree with russellhltn. See my theory on this by clicking on the link below.

viewtopic.php?f=102&t=15436#p119671

jdlessley
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Re: All of my Notes and Annotations disappeared

Postby jdlessley » Mon Jan 27, 2014 4:58 am

{Moderator note: The third and second post before this one were merged with this thread from another thread since they are the same topic.]
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?

mevans
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Joined: Tue May 22, 2012 12:52 pm
Location: California, USA

Re: All of my Notes and Annotations disappeared

Postby mevans » Mon Jan 27, 2014 7:26 am

As of Sunday, when I try to use the study tools, I'm getting a message from the page footer that says "My Study Tools are currently unavailable". This gives me some reassurance that it's a temporary problem; however, I didn't notice anyone above mentioning this message. What I see is very obvious and I have to dismiss the message for it to go away:
studytools.png
studytools.png (14.71 KiB) Viewed 1933 times


Does anyone else see this?

dbbell
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Joined: Mon Jan 27, 2014 8:29 am

Re: All of my Notes and Annotations disappeared

Postby dbbell » Mon Jan 27, 2014 8:33 am

I'm getting the same error. I'm also unable to sync my bookmarks on my iPhone or iPad. I get the spinning gear that says "Sync" but it just sits there. I have to end the app. Any ETA when this will be fixed?

andrewkuo
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Re: All of my Notes and Annotations disappeared

Postby andrewkuo » Mon Jan 27, 2014 1:37 pm

I had this happen to me on Sunday. It is now 3:37pm est and all my journal entries and annotations have been restored.

dbbell
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Re: All of my Notes and Annotations disappeared

Postby dbbell » Mon Jan 27, 2014 1:58 pm

Mine are working again too - awesome.

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Biggles
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Joined: Tue May 27, 2008 4:14 am
Location: Watford, England

Re: All of my Notes and Annotations disappeared

Postby Biggles » Mon Jan 27, 2014 2:08 pm

Mine as well!

MGChick
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Joined: Wed Feb 26, 2014 10:55 am

Re: All of my Notes and Annotations disappeared

Postby MGChick » Wed Feb 26, 2014 10:56 am

I discovered that if I am logged into the Study Notebook on one device and then try to access it from another, the second device will tell me that I have no saved notebooks or annotations.

Hope this helps.

aromrell
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Joined: Wed Apr 29, 2015 7:40 am

Re: All of my Notes and Annotations disappeared

Postby aromrell » Wed Apr 29, 2015 7:45 am

I logged into my account around 6:45AM this morning and was able to type a journal entry, but when I tried to save it, the system stalled and the save was not successful. I canceled the save, logged out and tried to log back in and could not see any of my entries. I think I had about 3 years worth of journal entries. Is this a temporary bug, or have I lost all of my study notes and journal entries? Looking through previous posts, I didn't see that there was a resolution to earlier issues.

Thanks,

Allen Romrell

aromrell
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Re: All of my Notes and Annotations disappeared

Postby aromrell » Wed Apr 29, 2015 11:38 am

So I followed the suggestion from a previous post and can access my notes and journal entries from my mobile phone, but not on the desktop as of about 11AM this morning. Wondering if I will get full access to my notes and journal entries from the desktop soon.


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