Member Tools is not letting me or my counselor log in on our iPads. Our usernames and password work fine on computers and my android phone.
Have verified we are using the most recent version of the app.
Lds tools won't let me sign in
Re: Lds tools won't let me sign in
Last edited by nykvail on Wed Dec 04, 2019 3:57 pm, edited 1 time in total.
-
- Community Administrator
- Posts: 30283
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Lds tools won't let me sign in
There's a problem with the sync service. They're working on it, but no timeline for a resolution.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
Re: Lds tools won't let me sign in
Thank you for making us aware of the issue.
-
- Member
- Posts: 67
- Joined: Sun Jul 13, 2008 7:21 pm
- Location: Brigham City, UT, USA
Re: Lds tools won't let me sign in
Just wondering if sync service problems have been solved. A ward member recently downloaded Member Tools and has been trying to log-in and set it up, but gets a check back later message with every attempt.
Re: Lds tools won't let me sign in
The sync servers are still down as of this post.
-
- New Member
- Posts: 3
- Joined: Mon Jan 23, 2017 9:08 pm
Re: Lds tools won't let me sign in
Posting a reply so I can get an update on this thread once this issue gets resolved.
Also, your “app support” link from the App Store goes to a “page not found”, and the link to send feedback leads to a 404 page as well.
Also, your “app support” link from the App Store goes to a “page not found”, and the link to send feedback leads to a 404 page as well.
Re: Lds tools won't let me sign in
richard.ashcraft wrote:Also, your “app support” link from the App Store goes to a “page not found”, and the link to send feedback leads to a 404 page as well.
These are related to the servers being down.
-
- Member
- Posts: 67
- Joined: Sun Jul 13, 2008 7:21 pm
- Location: Brigham City, UT, USA
Re: Lds tools won't let me sign in
I've appreciated the resource these forums provide, and they remain a great tool. Answers to more than a couple strange PC problems have come from here, as well as insights on unit administration. Folks I'm able to help kind-of think of me as having super powers. In brief, many thanks to the moderators and contributors.
The Member Tools log-in problem had me scratching my head a bit more than usual, so I'm grateful this thread was initiated.
Happy Holidays!
The Member Tools log-in problem had me scratching my head a bit more than usual, so I'm grateful this thread was initiated.
Happy Holidays!
Re: Lds tools won't let me sign in
I have a similar problem, the site returns with directory services are unavialable, try again latter. I have tried for two days same results
Re: Lds tools won't let me sign in
I can sort of log in, but there is no data: I can't see the directory, the organizations list, etc. Reports isn't even on the menu.
Who is online
Users browsing this forum: No registered users and 0 guests