LCR Access Denied

Discussions about the Leader and Clerk Resources on lds.org.
jdolmstead
New Member
Posts: 6
Joined: Thu Aug 09, 2018 4:46 am

LCR Access Denied

Postby jdolmstead » Mon Dec 16, 2019 8:18 am

I am currently serving as Bishopric 2nd Councilor. For the past two weeks when I try to access Leader and Clerk Resources using an iPhone or iPad I receive an "Access Denied" message. Is anyone else receiving this message? Is there a fix?

dreamsmatter
New Member
Posts: 1
Joined: Tue Dec 17, 2019 7:09 pm

Re: LCR Access Denied

Postby dreamsmatter » Tue Dec 17, 2019 7:13 pm

Same error for some, not all, of our bishopric and clerks. Both Android and iPhone platforms.

https://lcr.churchofjesuschrist.org/?lang=eng
Access Denied

Landline
New Member
Posts: 2
Joined: Tue Dec 17, 2019 7:43 pm

Re: LCR Access Denied

Postby Landline » Tue Dec 17, 2019 8:00 pm

Our Stake President can sign in on some devices, but not on his IPAD. Gives "Access Denied" there. Tried both Safari and Chrome browsers on his IPAD. Current versions. Cookies are cleared, cache was cleared, still can't access from IPAD.

kappyt3
New Member
Posts: 1
Joined: Tue Nov 19, 2019 6:24 pm

Re: LCR Access Denied

Postby kappyt3 » Sun Jan 05, 2020 10:06 am

Any resolution? Our RS President is experiencing this issue only on her iPhone, but not on her computer.

rmrichesjr
Community Moderators
Posts: 2897
Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon, USA

Re: LCR Access Denied

Postby rmrichesjr » Sun Jan 05, 2020 10:57 am

kappyt3 wrote:Any resolution? Our RS President is experiencing this issue only on her iPhone, but not on her computer.
If the problem is 100% persistent, could she have changed her password but not updated a stored password on the phone/in the app?

shawntrevor
New Member
Posts: 1
Joined: Sun Nov 17, 2019 12:50 pm

Re: LCR Access Denied

Postby shawntrevor » Sun Jan 05, 2020 12:42 pm

Our membership clerk has been experiencing this on his iPhone for the last two weeks. He can get access by using a computer, but not using his iPhone. He can login from his phone and see resources that any member can see. However he gets an access denied message when trying to use resources in LCR related to his calling.

russellhltn
Community Administrator
Posts: 31120
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: LCR Access Denied

Postby russellhltn » Sun Jan 05, 2020 1:44 pm

Just as a suggestion: make sure any privacy mode or restriction on cookies is turned off. Also, check the iOS version. I'm wondering if older browsers are being denied.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

User avatar
greenwoodkl
Member
Posts: 270
Joined: Sun Jan 21, 2007 1:59 am
Location: Orem, Utah, Utah, United States
Contact:

Re: LCR Access Denied

Postby greenwoodkl » Sun Jan 05, 2020 2:56 pm

I got the same error navigating between pages today during Church on my Android phone while logged in and making edits in LCR. No recent password changes. I logged out, cleared cache and cookies, forced Chrome to stop. Logging in fresh seemed to fix it. Seems like an odd bug to be hitting many people on different platforms.

chadhurdisevans
New Member
Posts: 1
Joined: Sun Jan 05, 2020 6:59 pm

Re: LCR Access Denied

Postby chadhurdisevans » Sun Jan 05, 2020 7:05 pm

shawntrevor wrote:Our membership clerk has been experiencing this on his iPhone for the last two weeks. He can get access by using a computer, but not using his iPhone. He can login from his phone and see resources that any member can see. However he gets an access denied message when trying to use resources in LCR related to his calling.
I have had this same problem since December 1. Works fine on a computer but Access Denied on iPhone. Tried multiple browsers and have cleared cookies and caches.

I use this all the time so it has been very difficult to not have access on my phone. Would really appreciate a resolution.

ArturoMartinez
New Member
Posts: 1
Joined: Sat Dec 14, 2019 4:45 pm

Re: LCR Access Denied

Postby ArturoMartinez » Mon Jan 06, 2020 7:16 am

Same issue here:

Bishopric 2nd counselor
Works on iPad and computer
Does not work on iphone
Has been an issue since earlier in December


Return to “Leader and Clerk Resources”

Who is online

Users browsing this forum: No registered users