Unit Statistics reporting incorrect numbers

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loppygoof
New Member
Posts: 4
Joined: Wed Jan 08, 2020 10:34 am

Unit Statistics reporting incorrect numbers

#1

Post by loppygoof »

Unit statistics is reporting total members as 19 when our Ward is obviously much bigger than that.

When I click the 19 total members, it displays the 19 young women in our Ward.

How do I fix my account so the proper unit statistics display properly?

See screen shot
Screenshot_20200217-101746_Member Tools.jpg
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eblood66
Senior Member
Posts: 3704
Joined: Mon Sep 24, 2007 9:17 am
Location: Cumming, GA, USA

Re: Unit Statistics reporting incorrect numbers

#2

Post by eblood66 »

There isn't anything you can do directly. It may correct itself automatically when it next recalculates the statistics but you may want to call the Global Service Department so they can pass it on to the developers to look at.
jdlessley
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Location: USA, TX

Re: Unit Statistics reporting incorrect numbers

#3

Post by jdlessley »

Since you reported this in the Leader and Clerk Resources forum but the issue is with a report in Member Tools I would first check to see if the same issue is occurring in LCR. And since it appears to likely be only a Member Tools issue then use the in-app feedback to report it to the app developers.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?
loppygoof
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Joined: Wed Jan 08, 2020 10:34 am

Re: Unit Statistics reporting incorrect numbers

#4

Post by loppygoof »

It also is creating the error in LCR - UNIT STATISTICS report. See attachment.

I removed and re-installed the app too. But as you can see from the screenshot, its not just in my Member Tools App. My account is jacked.
Attachments
lcr as well.png
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scgallafent
Church Employee
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Location: Riverton, Utah

Re: Unit Statistics reporting incorrect numbers

#5

Post by scgallafent »

Since they both get the data from the same place, that is to be expected.
loppygoof
New Member
Posts: 4
Joined: Wed Jan 08, 2020 10:34 am

Re: Unit Statistics reporting incorrect numbers

#6

Post by loppygoof »

Who would I approach to fix this?
scgallafent
Church Employee
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Location: Riverton, Utah

Re: Unit Statistics reporting incorrect numbers

#7

Post by scgallafent »

There have been a couple of suggestions in this thread:
  • Contact the Global Services Department
  • See feedback using the in-app feedback in Member Tools
You could also use the LCR feedback link.
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