Not able to sign in to member tools

[davesudweeks]

She has the latest Member Tools.

I'm seeing conflicting information about the last release date.

The complaints only started a few days ago which matches what shows in Google Play Store of a April 15, 2020 date. But my phone's Play Store says it was last updated on July 2019. Yet, the version I have matches the version shown on the web.

I'm wondering if a new beta dropped and that's the source of the issue.

That may be the case. I am on the beta (4.0.0-101274.24), but have a PIN to unlock my device so if that is a new requirement, I already meet it. My wife is not on the beta and doesn't have a PIN to unlock her device.

[lajackson]

I have always been required to enter a pin when I start Member Tools because of my callings. To my knowledge, I have never been required to have a pin on my phone itself, although I do.

Members without callings giving access to sensitive information have not previously been required to enter a pin when starting Member Tools. I wonder if a pin is now being required for everyone who uses the app, and this is causing confusion with some who believe it is related to the actual phone device pin. Until now, a device pin has not been required.

I also am on the beta (4.0.0-101274.24).

[trinafrmlv]

I'm having the same issue. I set my phone up to have a password, clicked on tools and it let me sign in using my existing password. My problem is, I DO NOT want to have a password on my phone in order to use my phone. Until this issue with Member Tools is changed, I won't be using the app.

[5dsnynut]

I agree with trinafrmlv, "I DO NOT want to have a password on my phone in order to use my phone. Until this issue with Member Tools is changed, I won't be using the app." prior to this update or whatever it is, as a member of the EQ presidency in our ward, i used this app all the time. But if I now have to set up multiple password just to use it, then I will no longer be doing so.

[scgallafent]

The complaints only started a few days ago which matches what shows in Google Play Store of a April 15, 2020 date. But my phone's Play Store says it was last updated on July 2019. Yet, the version I have matches the version shown on the web.

I'm wondering if a new beta dropped and that's the source of the issue.

The new release is being gradually rolled out over the course of two weeks.

[russellhltn]

The new release is being gradually rolled out over the course of two weeks.

Can you nudge them about updating the release notes so we're not flying blind? It's still on 3.6.

[scgallafent]

Can you nudge them about updating the release notes so we're not flying blind? It's still on 3.6.

They're working on them.

[my4kidsmom]

I'm having the same problem. I'm not going to set up a password on my phone--every time I want to use it I have to sign in. This is very frustrating.

[klricks]

After an update today (4.0.1) MT now allows in-app pin when a system pin, fingerprint etc. is not enabled.
So it's back to the way it was in the older version 3.6.1.
The auto sync in the new version is nice to have.

[jdlessley]

Member Tools Android version 4.0.1 is a beta. The latest non-beta release is 3.6.1 (101039.8) according to the Google Play Store.

Edit: According to scgallafent in this post the 4.0.1 version is being rolled out gradually. So some of you may have it and some will be like me and still be on 3.6.1.