Unexpected Error

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rjhidaho
New Member
Posts: 10
Joined: Sat Oct 15, 2016 5:08 pm

Unexpected Error

#1

Post by rjhidaho »

I have a member trying to set up for direct deposit for reimbursement by adding their bank information.

They keep receiving an "Unexpected Error" and are unable to complete the set up. This has occurred over several attempts.

Any suggestions?
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Biggles
Senior Member
Posts: 1499
Joined: Tue May 27, 2008 5:14 am
Location: Watford, England

Re: Unexpected Error

#2

Post by Biggles »

A couple of things to check
1. Was the member trying to enter the details on a Sunday? There are quite often server overload issues over a weekend.
2. Is the member using an appropriate type of bank account? In the UK only a current account will work.
russellhltn
Community Administrator
Posts: 31525
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Unexpected Error

#3

Post by russellhltn »

Biggles wrote:2. Is the member using an appropriate type of bank account? In the UK only a current account will work.
In the US, it would have to be a checking or savings account.

The account would also have to allow this kind of transaction. By default, most accounts do, but it might be disabled on that account for security purposes.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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