Unable to View any Video with Safari Browser--latest version

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LDR3787
New Member
Posts: 1
Joined: Sat Nov 20, 2021 7:56 am

Unable to View any Video with Safari Browser--latest version

#1

Post by LDR3787 »

I was unable to view to any video on lds.org this morning, using my Safari Browser Version 15.1 (17612.2.9.1.20). I could download the videos and view them in Quicktime.
mevans
Senior Member
Posts: 1943
Joined: Tue May 22, 2012 1:52 pm
Location: California, USA

Re: Unable to View any Video with Safari Browser--latest version

#2

Post by mevans »

Are you still having the problem? I just went the media library and pulled up the most recent inspirational video and it played fine for me. This was using Safari Version 15.1 (16612.2.9.1.30, 16612)
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Michael_Newman
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Posts: 49
Joined: Sat Aug 15, 2009 8:57 pm
Location: USA

Re: Unable to View any Video with Safari Browser--latest version

#3

Post by Michael_Newman »

A go-around for me is to open my browser using the incognito mode. The regular non-incognito browser stopped working at the LDS site whenever I got into specifics. The church did not help. I learned of the incognito mode approach from a phone rep at my bank.
lajackson
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Joined: Mon Mar 17, 2008 10:27 pm
Location: US

Re: Unable to View any Video with Safari Browser--latest version

#4

Post by lajackson »

Michael_Newman wrote: I learned of the incognito mode approach from a phone rep at my bank.
We suggest it here, as well. There is a known problem where the church cookie gets too big and muddles up things. Often clearing cache and cookies will solve browser access and display problems at the church website.
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