How do you get back a deleted account?

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
Lmahe
New Member
Posts: 1
Joined: Sun Feb 13, 2022 5:52 pm

How do you get back a deleted account?

Post by Lmahe »

I was trying to merge 2 accounts together and ended up deleting the main one that has my tithing info and calling info, instead of the old one created a while ago. How can I reinstate the deleted account?
jdlessley
Community Moderators
Posts: 10753
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: How do you get back a deleted account?

Post by jdlessley »

Talk to your ward clerk and have him give you the number to the Global Service Department (GSD). He can't call for you since they will request to speak only to the account holder. Be prepared to give the support person the username and password of the deleted account. You may also need to give them your membership record number (MRN). This may not be required but it is a possibility.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
eblood66
Senior Member
Posts: 3990
Joined: Mon Sep 24, 2007 9:17 am
Location: Cumming, GA, USA

Re: How do you get back a deleted account?

Post by eblood66 »

Note that if your old account was attached to your membership number (and it sounds like it probably was) then all of your donations will also be attached to your membership record. So if you add your membership number to your remaining account then all of your donations should then show up and you should also have any rights based on your calling. So if the GSD can't restore the deleted account you shouldn't really lose anything.
cstaber
Church Employee
Church Employee
Posts: 34
Joined: Sun Mar 14, 2021 5:50 am
Location: Orlando, FL, USA

Re: How do you get back a deleted account?

Post by cstaber »

You could also potentially try recovering the account:
https://account.churchofjesuschrist.org/recovery

If it hasn't been too long, you may be able to self-recover there.

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