Signing is is okay...access to online store won't happen

Discuss ideas and suggestions around the Church website.
jdlessley
Community Moderators
Posts: 10408
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: Signing is is okay...access to online store won't happen

Post by jdlessley »

mtolney wrote: Fri Nov 15, 2024 5:01 am I was emailed by help.store@churchofjesuschrist.org to delete cookies and cache. Still didn't work. Furthermore, I couldn't reply to their email.
The email address you posted is a no-reply address. The online store email address for help is help@store.ChurchofJesusChrist.org.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
ithetimmy
New Member
Posts: 1
Joined: Sun Nov 17, 2024 10:58 am

Re: Signing is is okay...access to online store won't happen

Post by ithetimmy »

I am also experiencing this issue repeatedly on multiple devices and browsers over the past 2 weeks. I've tried resetting my password, clearing cache and cookies, and logging into the store directly. Please advise if there's a fix for this.
benjaminjmuncy
New Member
Posts: 1
Joined: Mon Nov 18, 2024 12:22 am

Re: Signing is is okay...access to online store won't happen

Post by benjaminjmuncy »

Im also having the same issue and have tried everything that has been mentioned in all the comments since 2018. Ive put in multiple tickets and still nothing. So hopefully this gets fixed soon. Thought I was crazy until I found this thread.

Is there anyone in here that can give us an update from the actual church that this issue is being worked?
davesudweeks
Senior Member
Posts: 2732
Joined: Sun May 09, 2010 9:16 pm
Location: Washington, USA

Re: Signing is is okay...access to online store won't happen

Post by davesudweeks »

benjaminjmuncy wrote: Mon Nov 18, 2024 12:24 am Is there anyone in here that can give us an update from the actual church that this issue is being worked?
Likely not. We are all pretty much regular members like yourself. I know it is discouraging that you are not able to log in, but I don't think it is a churchwide problem.

I just logged into the store and was able to put items into my cart (I'm in the USA). Official feedback is at the bottom of the page when you are at the store site. There is also a Contact Us link there that will give you a phone number to call.
Wadygmz
New Member
Posts: 1
Joined: Tue Nov 19, 2024 7:11 am

Re: Signing is is okay...access to online store won't happen

Post by Wadygmz »

Having the same issue here, can't sign in to the online store
fishyfire
New Member
Posts: 1
Joined: Tue Nov 19, 2024 8:46 am

Re: Signing is is okay...access to online store won't happen

Post by fishyfire »

I sent an email to help.store@churchofjesuschrist.org and they responded saying:

"We’d like to inform you that this is a known issue, and our IT team is currently working to resolve it. This has affected some customers."

So they are aware of the issue and working on it.
davesudweeks
Senior Member
Posts: 2732
Joined: Sun May 09, 2010 9:16 pm
Location: Washington, USA

Re: Signing is is okay...access to online store won't happen

Post by davesudweeks »

fishyfire wrote: Tue Nov 19, 2024 9:04 am I sent an email to help.store@churchofjesuschrist.org and they responded saying:

"We’d like to inform you that this is a known issue, and our IT team is currently working to resolve it. This has affected some customers."

So they are aware of the issue and working on it.
Thank you for providing this for others to refer to.
mtolney
New Member
Posts: 4
Joined: Mon Sep 10, 2018 6:54 am

Re: Signing is is okay...access to online store won't happen

Post by mtolney »

It's good to hear it's being worked on.
mlazaro
New Member
Posts: 1
Joined: Mon Dec 02, 2024 7:00 pm

Re: Signing is is okay...access to online store won't happen

Post by mlazaro »

oday, the same problem that was mentioned earlier persists. I tried signing in to Google and Microsoft Edge, both online and on my phone, but I am still unable to sign in.
User avatar
Biggles
Senior Member
Posts: 1651
Joined: Tue May 27, 2008 5:14 am
Location: Watford, England

Re: Signing is is okay...access to online store won't happen

Post by Biggles »

One of our members also has a problem login into the store. This last Sunday I could login ok, but using the same computer multiple times his login failed. We hope the issue is resolved soon!

Return to “Main Church Website”