Cannot print from chromebook

[dotrevino]

We cannot print from the Chromebook to the printer connected via USB cable. It prints an error page.

We can print from other devices such as macbook or a windows laptop, but those are personal devices and are not always available. Is there a way to update the drivers? We trying removing the printer and reinstalling it, and the Chromebook is up to date as well.

[russellhltn]

What model printer? I think the church tends to buy Xerox brand printers (Lexmark in a FSC). But wards tend to have a habit of buying their own, which can't always be supported.

You could try the printer maker's support page to see if there's a driver for Chromebook.

[djsdesigns]

Were you able to resolve this issue? I have a ward that is having the same issue printing from the Chromebook provided to the ward. They are using a Xerox printer that was provided by the church as well.

[autryld]

Were you able to resolve this issue? I have a ward that is having the same issue printing from the Chromebook provided to the ward. They are using a Xerox printer that was provided by the church as well.

I just got a call from a ward clerk and Bishop about their printer, The model is a Xerox B215. They’re attempting to print checks. The printer prints one check then garbage. Then they tried to print pages from a website and the same thing occurred. In my opinion it appears to be a driver problem. That works indicate Google.
They’ve already power cycled the printer multiple times. I didn’t print a bunch of pages when I installed the Chromebook.
It would be helpful if STSs had MLS access like we used to so we could troubleshoot without requiring the clerk’s presence.