Calendar management permissions problem

[wincaos]

Hello everyone,
I want to ask a question. I apologize for my bad English, I use a translator to help me.

More than a year ago we passed from being a branch to a ward, a new bishop was called at the same time.

Since that day neither the bishop, nor the councilors, nor the secretaries can administer the ward calendars. Basically the calendars remain as they were, but all of them have lost the rights to administer calendars, create them, edit activities, manage the rights to administer calendars and other things. The bishop can only create activities in the youth calendar, but not in any other calendar. Counselors and secretaries can't do anything, they always get a message to contact the secretary (even secretaries). The other leaders can't create activities in their respective calendars either.

I have consulted the stake secretary and he does not know where the problem is. I have consulted with church support and they tell me to contact the local leaders.

It's really frustrating, we don't know what to do or who to talk to anymore.

I hope someone can help me.

[russellhltn]

I would have someone in the bishopric contact the Global Service Desk and open a ticket on the problem.

[wincaos]

Thank you very much for your answer.

I have written to support and they first told me to contact the stake leaders, but they have no way to solve it.
After insisting they told me that they have contacted the developers and they are looking for a solution.

I hope to see if they solve it soon.

Thank you.

[wincaos]

Hello again,
just to update the status of the problem and to see if any developer, leader or whoever sees this message can help solve this problem.

We contacted church support and after being told they would check it out there is no further response.

Everything is still working just as bad, there is no way to egstioanr the calendars, the “contact the ward secretary” error that comes up for the ward secretary is still there. The counselors can't do anything, and the bishop can only edit the young men's calendar. No one can manage settings or anything.

It is a big problem and headache to coordinate activities with the other ward and the stake.

Help!!!!!!!

[miller.dj]

I've run into the same issue. I could swear in my tenure as Ward Clerk that I've seen events created by the Relief Society president added to the calendar, but in Ward Council the auxiliary leaders were saying they don't have access. I was able to sit down with our current Relief Society president and watch her go to the calendar, and when she clicks on the "add event" button, a message pops up that says, "Only authorized calendar editors can create events." I don't see any settings in LCR that would allow me to authorize her (or anyone else) to create events, and apparently her status as the RS president (she is recorded as sustained and set apart, and has been for a year and a half now) isn't giving her access.

What can be done here?

[russellhltn]

I was able to sit down with our current Relief Society president and watch her go to the calendar, and when she clicks on the "add event" button, a message pops up that says, "Only authorized calendar editors can create events."

Typically, the ward has a Relief Society calendar and the RS President has edit rights to that. They wouldn't have edit rights to other calendars, such as the EQ calendar, or the Youth Calendar - just RS events. Either someone edited the rights, or someone decided to "declutter" the calendar system and deleted the RS calendar. That would have killed the RS President's ability to schedule events.

The same goes for the other ward organizations.

Calendar rights are managed in the calendar system. Click on the gear icon, "Manage Calendars", and click on "Edit" for the calendar you want to modify rights to. You can only grant rights to callings, not individuals. Anyone with edit rights to a calendar can modify/delete any event on that calendar. Which is why "simplifying" everything to the point of deleting organizational calendars wouldn't be a good idea. Keep everyone in their own lane.

[miller.dj]

Typically, the ward has a Relief Society calendar and the RS President has edit rights to that. They wouldn't have edit rights to other calendars, such as the EQ calendar, or the Youth Calendar - just RS events. Either someone edited the rights, or someone decided to "declutter" the calendar system and deleted the RS calendar. That would have killed the RS President's ability to schedule events.

The same goes for the other ward organizations.

Calendar rights are managed in the calendar system. Click on the gear icon, "Manage Calendars", and click on "Edit" for the calendar you want to modify rights to. You can only grant rights to callings, not individuals. Anyone with edit rights to a calendar can modify/delete any event on that calendar. Which is why "simplifying" everything to the point of deleting organizational calendars wouldn't be a good idea. Keep everyone in their own lane.

Ah ha, I was going at it from the wrong direction. I was thinking the rights came from LCR, but the rights are managed on the calendar side.

In our case, the RS calendar still exists, but the president was not on the list of editors -- the counselors, secretary, and service coordinator were, but not the president.

Thank you for the post, that's exactly what I needed.