How to avoid duplicate payments for expenses...

[funkmasterjs]

Thank goodness it doesn't happen very often, but on occasion a Ward/Branch will inadvertantly submit a duplicate payment request into the software. Could there be a feature added to the software that warns a submitter when a duplicate amount is about to be submitted? ie If I submit a $20.50 reimbursement, then inadvertently try to submit the package a second time, it would be great if a flag appeared that asks:
"Are you sure you want to submit this duplicate amount? There is already an identical amount currently being processed in the system. Hit "Yes" to continue this submission, or "No" to abandon this submission."

We would appreciate a capability like this.

Thanks for any help on this question!

[BrianEdwards]

Thank goodness it doesn't happen very often, but on occasion a Ward/Branch will inadvertantly submit a duplicate payment request into the software. Could there be a feature added to the software that warns a submitter when a duplicate amount is about to be submitted? ie If I submit a $20.50 reimbursement, then inadvertently try to submit the package a second time, it would be great if a flag appeared that asks:
"Are you sure you want to submit this duplicate amount? There is already an identical amount currently being processed in the system. Hit "Yes" to continue this submission, or "No" to abandon this submission."

We would appreciate a capability like this.

Thanks for any help on this question!

Welcome to the Tech Forum! For your awareness, this Forum is primarily for user-to-user discussion and self-help, and almost all of us are regular Church members with callings similar to yourself. We can often provide workarounds or ideas on how to utilize Church tech, but there's no connection between this Forum and the Church support teams. The correct way to ask for improvements or fixes to Church tech is via the Feedback functionality which is available at the bottom of most Church webpages, and also inside Church apps. This will get your request into the appropriate Church system for processing.

[greenwoodkl]

I wouldn't limit the concern to other payments currently being processed. We had 3 instances last calendar year (2024) before I was called as Ward Clerk of duplicate payments, but they were multiple weeks apart so the original payment was cleared before the second appeared. The Assistant Clerk and I now look at past expenses for the same payee as incoming requests and look for duplicate amounts. Some suggested checks and warnings from the system would be nice, but it won't catch every possible scenario.

[SethBW]

Thank goodness it doesn't happen very often, but on occasion a Ward/Branch will inadvertantly submit a duplicate payment request into the software. Could there be a feature added to the software that warns a submitter when a duplicate amount is about to be submitted? ie If I submit a $20.50 reimbursement, then inadvertently try to submit the package a second time, it would be great if a flag appeared that asks:
"Are you sure you want to submit this duplicate amount? There is already an identical amount currently being processed in the system. Hit "Yes" to continue this submission, or "No" to abandon this submission."

We would appreciate a capability like this.

Thanks for any help on this question!

Welcome to the Tech Forum! For your awareness, this Forum is primarily for user-to-user discussion and self-help, and almost all of us are regular Church members with callings similar to yourself. We can often provide workarounds or ideas on how to utilize Church tech, but there's no connection between this Forum and the Church support teams. The correct way to ask for improvements or fixes to Church tech is via the Feedback functionality which is available at the bottom of most Church webpages, and also inside Church apps. This will get your request into the appropriate Church system for processing.

I do not have access to the Church finance system except via LUFAS (for audit committee reasons). Would that web site be a proper place for me to submit a request for an enhancement to the system that allows members to electronically submit reimbursement requests?

[greenwoodkl]

I do not have access to the Church finance system except via LUFAS (for audit committee reasons). Would that web site be a proper place for me to submit a request for an enhancement to the system that allows members to electronically submit reimbursement requests?

Payment Request is already a feature in both the Member Tools app for all adults and in LCR for leaders. I received this information from the Global Services Department - Leader Member Support team:

It is now available for all members. The most common occurrence we have found is that the "tile" for payment request is hidden for some members. This is fixed by pressing and holding down on any of the tiles. This will cause a mini menu to appear. In the mini menu there will be an option to "add tiles". In the add tiles page most people see "finance" and "payment request" and can add them both to the home screen. After that basic troubleshooting of turning the phone off and back on, checking for the most updated version and deleting and downloading the app again. If none of that works anyone is welcome to give us a call for help 801-240-3500.

[Adam21Lyman]

I too would love to understand why this happens. I cannot teach our ward council how to avoid it since I cannot figure out what triggers it. We Just have to take extra time to check every expense submitted electronically. I have talked to multiple bishopric members that are experiencing the same thing.