Cannot bookmark, add notes, or highlight

Discussions about the Notes and Journal tool on LDS.org. This includes the Study Toolbar as well as the scriptures and other content on LDS.org that is integrated with Notes and Journal.
kjhubnik
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Joined: Wed May 09, 2018 4:46 pm

Cannot bookmark, add notes, or highlight

Postby kjhubnik » Fri Oct 26, 2018 7:43 am

I am signed in to my account on-line and if I try to highlight a verse, or section of a talk, the highlight/note/tag tool box does not appear. Any ideas of how to make it appear so I can use the study tools?

DaisyGrammy
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Posts: 2
Joined: Fri Oct 26, 2018 8:08 am

Re: Cannot bookmark, add notes, or highlight

Postby DaisyGrammy » Fri Oct 26, 2018 8:29 am

I think they must have done an update and the study tools are gone! I'm hoping they can fix this soon, I have the same issues, cannot highlight or bookmark at all!

klboehme
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Posts: 1
Joined: Sun Dec 31, 2017 10:37 pm

Re: Cannot bookmark, add notes, or highlight

Postby klboehme » Fri Oct 26, 2018 9:45 am

I am having the same issue. And, all my past highlighting and notes are gone, too! Fortunately, the highlighting and notes saved to my gospel library app. I'm using that today.

kjhubnik
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Posts: 6
Joined: Thu Feb 06, 2014 11:50 am

Re: Cannot bookmark, add notes, or highlight

Postby kjhubnik » Fri Oct 26, 2018 8:58 pm

It's good to know I'm not the only one experiencing this problem. I noticed that if I go under my profile I can get directly to tools to look at my notes but I cannot add or highlight anything at all. I also noticed that it's not synced with my phone app anymore as the last update it showed was July! Ugh! The ability to bookmark, tag, and make notes seems essential, I hope the programmers are aware of the glitch.

lajackson
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Location: US

Re: Cannot bookmark, add notes, or highlight

Postby lajackson » Fri Oct 26, 2018 9:21 pm

kjhubnik wrote:I hope the programmers are aware of the glitch.

A post in another topic says they are aware and working on it.

kjhubnik
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Joined: Thu Feb 06, 2014 11:50 am

Re: Cannot bookmark, add notes, or highlight

Postby kjhubnik » Mon Oct 29, 2018 7:14 pm

thanks lajackson!

highsierras
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Joined: Mon Oct 29, 2018 7:57 pm

Re: Cannot bookmark, add notes, or highlight

Postby highsierras » Mon Oct 29, 2018 8:01 pm

I have been having trouble for at least a week. I have been able to highlight sometimes and at other times it is just not possible to highlight. Several times I have signed out and then back in and it has worked. Today there is nothing I can do to have notes or highlighting. It is especially frustrating when President Nelson asks us to highlight.

camielleb
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Posts: 1
Joined: Mon Oct 29, 2018 9:32 pm

Re: Cannot bookmark, add notes, or highlight

Postby camielleb » Mon Oct 29, 2018 9:37 pm

Same problem here. It's really throwing me off! :)

kreeve
Member
Posts: 55
Joined: Tue Dec 20, 2011 5:13 pm

Re: Cannot bookmark, add notes, or highlight

Postby kreeve » Tue Oct 30, 2018 6:38 am

Audio scriptures are not working either. Using Chrome, Macbook Pro. Tried Safari as well. Just happened this past week.


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