Can't get to directory services.

Discussions around the Android version of the Member Tools application
Post Reply
deniseowens0123@gmail.com
New Member
Posts: 1
Joined: Thu Aug 01, 2019 11:31 pm

Can't get to directory services.

Post by deniseowens0123@gmail.com »

I log on but when it comes to trying to synch. It says,

Directory services are unavailable. Please try again later. OK

Can anybody help. I have a Samsung S10 running the latest Android system. My Galaxy S5 ran it well.

Please help. :roll:
russellhltn
Community Administrator
Posts: 31127
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Can't get to directory services.

Post by russellhltn »

Make sure you're running the current version of Member Tools, 3.6.1. Also, make sure you're not running a web filter or you're on a filtered network connection. It may be blocking access to church servers.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Aczlan
Member
Posts: 358
Joined: Sun Jun 06, 2010 5:29 pm
Location: Upstate, NY, USA

Re: Can't get to directory services.

Post by Aczlan »

Running into this on my wife's phone. Her account will not sync, just cays "Directory Services are unavailable. Please try again later"
Tried uninstalling, reinstalling, clearing data/cache, etc. BUT if I put in my username and password, it works just fine.
Yet, she can access the same data on the website with no issues.

Aaron Z
russellhltn
Community Administrator
Posts: 31127
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Can't get to directory services.

Post by russellhltn »

I'd use the "contact us" in the app to report it. I'm guessing your wife has access to some additional information and there's something funny about it that's confusing the app.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Aczlan
Member
Posts: 358
Joined: Sun Jun 06, 2010 5:29 pm
Location: Upstate, NY, USA

Re: Can't get to directory services.

Post by Aczlan »

russellhltn wrote:I'd use the "contact us" in the app to report it. I'm guessing your wife has access to some additional information and there's something funny about it that's confusing the app.
I tried reporting, but it didn't let me send a report, so I sent in an email to ldstools-android@ldschurch.org (just yesterday). She has access to some additional information (I assume) as YW Secretary.

Aaron Z
Aczlan
Member
Posts: 358
Joined: Sun Jun 06, 2010 5:29 pm
Location: Upstate, NY, USA

Re: Can't get to directory services.

Post by Aczlan »

I emailed a description of my issues and screenshots to ldstools-android@ldschurch.org on 2 Oct, still no response and its still not working on her phone.

Aaron Z
Aczlan
Member
Posts: 358
Joined: Sun Jun 06, 2010 5:29 pm
Location: Upstate, NY, USA

Re: Can't get to directory services.

Post by Aczlan »

Aczlan wrote:I emailed a description of my issues and screenshots to ldstools-android@ldschurch.org on 2 Oct, still no response and its still not working on her phone.

Aaron Z
Tried again last night, had her log into LDS tools on another device and it worked, then she tried logging into her phone again and it worked.
No idea what changed, same login as before, but it works now,

Aaron Z
Post Reply

Return to “Android Member Tools App”