LDS tools will not sign in after 4.0.0 update

Discussions around the iPhone/iPad/iPod Touch versions of the Member Tools Application.
gahlen
New Member
Posts: 1
Joined: Sun Jul 12, 2020 10:09 am

LDS tools will not sign in after 4.0.0 update

#1

Post by gahlen »

My ios device will not sign -in after the 4.0.0 update. It is caught in a loop where it repeatedly asks for the login credentials and will not move beyond that point. The credentials are correct. I have deleted and reloaded the app twice and still experience the issue.
romneyben
New Member
Posts: 2
Joined: Tue Oct 10, 2017 11:46 am

Re: LDS tools will not sign in after 4.0.0 update

#2

Post by romneyben »

I have exactly the same problem. I deleted the app and reinstalled it, version 4.0; still the same endless loop of login window
sean.rosqvist
New Member
Posts: 2
Joined: Sun Apr 29, 2018 11:50 am

Re: LDS tools will not sign in after 4.0.0 update

#3

Post by sean.rosqvist »

I’ve got the same problem!
christianmichaelkerr
New Member
Posts: 1
Joined: Sun Jul 12, 2020 11:52 am

Re: LDS tools will not sign in after 4.0.0 update

#4

Post by christianmichaelkerr »

I am having the exact same problem
danielsolano
New Member
Posts: 2
Joined: Tue May 12, 2020 5:48 pm

Re: LDS tools will not sign in after 4.0.0 update

#5

Post by danielsolano »

same is happening for me on iOS.
rmrichesjr
Community Moderators
Posts: 2952
Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon, USA

Re: LDS tools will not sign in after 4.0.0 update

#6

Post by rmrichesjr »

For those who have posted in this thread this morning, it appears to be a pattern that might indicate a problem with central infrastructure than with your individual situations. The problem might correct itself, or it might take engineering intervention on Monday.
jasonlindh
New Member
Posts: 1
Joined: Sun Jul 19, 2020 10:24 am

Re: LDS tools will not sign in after 4.0.0 update

#7

Post by jasonlindh »

Just to echo other, I also am continuing to have this issue.
richpaulchurch
New Member
Posts: 1
Joined: Sun Jul 12, 2020 10:57 am

Re: LDS tools will not sign in after 4.0.0 update

#8

Post by richpaulchurch »

Same thing still happening for me today on July 19.
rmrichesjr
Community Moderators
Posts: 2952
Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon, USA

Re: LDS tools will not sign in after 4.0.0 update

#9

Post by rmrichesjr »

richpaulchurch wrote:Same thing still happening for me today on July 19.
Interesting, even if it is inconvenient. In that case, I would guess it's caused by a server or network overload at Church headquarters, but that's just a guess.
athornock
New Member
Posts: 1
Joined: Sun Jul 19, 2020 11:01 am

Re: LDS tools will not sign in after 4.0.0 update

#10

Post by athornock »

I’m having the same problem this morning as well. Any suggestions?
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