Switched to Zoom account now I can’t login using Google

Using Google Meet, Zoom, etc.)
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justinjpage
New Member
Posts: 2
Joined: Tue Feb 18, 2020 8:31 am

Switched to Zoom account now I can’t login using Google

#1

Post by justinjpage »

I’ve been using Zoom for our meetings. This week I switched over to use the churches paid version. Now I can no longer sign in. I was unable to have our zoom meeting today because when I try to log in using Google it says,


“ You cannot log into your Zoom account using this method. Contact your IT administrator for instructions. (2,025)”

Anyone know why that is? We could not have our Christmas special meeting today over zoom because I couldn’t login as the host to start the meeting.
russellhltn
Community Administrator
Posts: 31341
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Switched to Zoom account now I can’t login using Google

#2

Post by russellhltn »

You probably need to log in using the email address and a password that was set up in Zoom.

Can I log in without Google or Facebook?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
jausetgoen
New Member
Posts: 3
Joined: Sun Nov 24, 2019 1:11 pm

Re: Switched to Zoom account now I can’t login using Google

#3

Post by jausetgoen »

I am having the exact same problem. My account is completely bricked.

I can't use my account. I can't reset my account. Everything appears to be gone.

I hope there is a solution very very soon.
jausetgoen
New Member
Posts: 3
Joined: Sun Nov 24, 2019 1:11 pm

Re: Switched to Zoom account now I can’t login using Google

#4

Post by jausetgoen »

Resolved on another thread

viewtopic.php?f=146&t=38067&p=217808
justinjpage
New Member
Posts: 2
Joined: Tue Feb 18, 2020 8:31 am

Re: Switched to Zoom account now I can’t login using Google

#5

Post by justinjpage »

So what I'm reading is that I need to create a brand new gmail account. wonderful...

Well at least there is a solution.
kcroc
New Member
Posts: 3
Joined: Sat Jan 02, 2021 6:22 pm

Re: Switched to Zoom account now I can’t login using Google

#6

Post by kcroc »

jausetgoen wrote:Resolved on another thread

viewtopic.php?f=146&t=38067&p=217808
I'm not seeing the resolution on this other thread provided. I'm trying really hard but please use small words. Pictures and/or links are even better. Will someone please teach me how to login? I've had the same problem as discussed above on not being able to login.
clyvekokotiko
New Member
Posts: 1
Joined: Sun Mar 28, 2021 3:20 am

Re: Switched to Zoom account now I can’t login using Google

#7

Post by clyvekokotiko »

I think I got a solution.... this is what I did:

first, I said forgot password then I entered my email address
> click the link on my email
> Selected the login with SSO method
> typed in "churchofjesuschrist"
> got in my account .... yay!
isaacwdavis
New Member
Posts: 1
Joined: Sun Mar 28, 2021 11:16 am

Re: Switched to Zoom account now I can’t login using Google

#8

Post by isaacwdavis »

The previous solution didn't work for me since I don't have the right access, but there is a way to add an email log in after the account is linked without needing to sign in.

If you sign-up again you can add a password to your existing account for sign in. Instructions here: https://support.zoom.us/hc/en-us/articles/201362343
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