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Setting Up a New Clerk Computer

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Out-of-the-box computer.png

New computers will come preconfigured with software that allows Church headquarters to remotely manage and secure the computers. For this reason, it is important to use the standard Church image shipped with the computer rather than building a new one.

The steps listed below explain how to set up a new clerk computer. These steps should be followed in order and completed under the direction of the technology specialist (TS).

NOTE: A ward clerk will need to be present for steps 1 and 3 since a TS will not have the access required to log in to and operate Member Leader Services (MLS).


If you are replacing an old clerk computer:

  1. Back up MLS data on the old computer by:
    • Opening MLS and logging in.
    • Clicking File, and then clicking Backup to a File.
    • Saving the file to a USB thumb drive.  
  2. Back up other files needed for the new computer onto the USB thumb drive. These files may include files such as letters, agendas, and spreadsheets.  
  3. Turn off the old computer.  
  4. Contact the Global Services Department  and ask them to reset your unit’s security token. If you do not do this, your new computer will not be able to use the Send/Receive Changes function of MLS.


To set up the Windows 10 system:

1. Connect the new clerk computer to a network wall jack using an Ethernet LAN cable. If a network jack is not available in your location, you will need to connect to a wireless connection later in this process.  

2. Power on the computer.  

3. On the regional settings screen, select the appropriate options and then click Next.


4. For systems not already connected to the network using an Ethernet LAN cable (preferred), connect to your known wireless network and then click Next.


5. The computer will spend a few minutes setting up accounts and may restart.  


6. When you see the User Account Control prompt asking if LDSProvisioning.exe should be allowed to make changes to the PC, click Yes.  


7. You will be presented with the Windows Post-Install Wizard. The required options will already be selected, but you can also select optional software to install if needed. If no action is taken, the process will continue automatically when the countdown timer reaches zero, or you will need to click Begin Install to continue. 


8. On the Computer Asset Updater screen, enter your unit's information. When selecting the language, please be aware that this will change the system's display language. When you are finished, click Apply.


9. The provisioning process will continue and can take up to 10 minutes to complete. No other action is necessary until the system reboots and you are presented with the log-in screen. Select the user account named after your unit number: Unit <YOUR UNIT NUMBER>.  


10. You will be asked to change the password for this account. Click OK.  


11. Create a new password for the user account. Make sure you write the password down and store it in a secure location for future reference if needed. Once the new password is entered on both lines, click the arrow icon to complete the process and log in.


12. When restoring a backup, MLS will ask if it is the primary installation or not. The clerk should select Primary Installation.



If you are replacing an old clerk computer:

  1. Plug your backup USB thumb drive into a USB port on the new computer.  
  2. Double-click on the MLS desktop icon to open MLS.  
  3. If a Windows Security Alert message appears asking if you want to allow Java to run, make sure the  Private networks box is selected, and then click  Allow access.
  4. Enter the setup information for your unit. NOTE: Unless you are a new unit, the username and password entered here will only be used to get into MLS the first time. Once the MLS data is restored to the new computer, you will use the usernames and passwords from your old computer. 
  5. Click  OK.  
  6. Click  OK  again when presented with the Page Setup window.  
  7. Verify the Page Setup options and then click  OK.  
  8. Click File and then  Restore from a File.  
  9. Click  OK  to continue.  
  10. Browse to the MLS backup file saved earlier, and then click Open.  
  11. Click  OK  to continue.  
  12. Type in a valid username and password from your old computer, and then click  OK.  
  13. Click  OK  to complete the data restoration process. 

To use Send/Receive Changes in MLS:

  1. Log in to MLS.  
  2. Click  Send/Receive Changes  in the bottom-right corner of the window to order a sync file to restore all the unit’s data. About a half hour later, you will need to click Send/Receive Changes a few more times to finish downloading the restored data. NOTE: If you receive a security failure message when using Send/Receive Changes,  contact the Global Services Department  to request that they reset your unit’s security token.


If you are replacing an old clerk computer:

It is recommended that old computers be kept until all the files on the new computer have been verified and are working properly. This process may take a few weeks. As soon as the unit’s clerk is confident that all the needed data is present and the programs are operating correctly on the new computer, the hard drive of the old computer should be erased. The old computer is then turned over to the facilities management group for proper disposal. (See “Erasing the Hard Drive.”)  


If the system will be shared with multiple units:

If this device is used by multiple units, you will need to set up an additional account for each unit:

1. Hold down the Windows Key and X (⊞ Win + X) and select Computer Management from the drop-down list.  


2. Click Local Users and Groups, then click Users.

3. Select the Action tab and click New User.  


4. Use the Unit Number of the additional unit in the User name and Full name fields. Ensure that users must change their password at next logon box is checked. You may leave the Password field blank to enable clerks from other units to set their own passwords. When finished, click the Create button.  


5. Each new account will need to be added to the Administrator group. Double-click on the account you just created.  

6. In the pop-up window, click the Member Of tab.  


7. Click the Add button. In the pop-up window, enter the object name “administrators.”


8. Click the Check Names button, and then click OK.