Support for Gospel Library Android
There are a few channels for getting support for the Android (Google, Samsung, Huawei, LG, Motorola, etc., OR Amazon Kindle Fire) version of Gospel Library. All feedback is appreciated, and if you have problems or questions about using the app, we want to help.
Send a message to the support team
The primary method of receiving support for Gospel Library is by sending a message to the support team. Gospel Library is supported by a team of service missionaries who work closely with the developers. You can send them a message through the app:
- Open Gospel Library.
- Go to Settings > Send Feedback.
- Fill in the fields of the feedback form, describing the problem you're experiencing.
Sending a message through the app automatically attaches basic information about your device and app installation, which can help the support team and developers figure out what may be causing the problem if there's a bug. If you are unable to contact the Android Gospel Library support team through the app, you can email them directly at firstname.lastname@example.org. The support team should get back to you within a few days.
Talk to a member of your ward
If you are a new user of the app, or if you are confused about how to use a certain feature, many issues can be resolved by talking to a member of your ward who is experienced with the app. The best training is one-on-one, in person training where you can watch someone use the app and learn from them. If you are experienced with the app yourself, you can offer to help other members learn one-on-one or in a group setting.
Use the Tech forums
The Tech forums are a helpful resource. The developers don't visit the forums frequently, but there are many users of the app who are willing to help, and can answer questions or help you learn how to use the app more effectively. You will need to log in with your Church Account to post. You can also search the forums to see if your question has already been answered.