Not able to sign in to member tools
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Re: Not able to sign in to member tools
Confirmed on my Android Galaxy S8 that I had to implement a overall phone pin password before "Tools" will work. I previously used a swipe pattern.
Bad design. No app should dictate how you set up your phone.
Bad design. No app should dictate how you set up your phone.
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Re: Not able to sign in to member tools
Are you on 4.0.1? That seemed to solve some problems.rjhidaho wrote:Confirmed on my Android Galaxy S8 that I had to implement a overall phone pin password before "Tools" will work. I previously used a swipe pattern.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
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So we can better help you, please edit your Profile to include your general location.
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Re: Not able to sign in to member tools
I haven't been able to use member tools on my Samsung Tab A tablet for over a month, despite numerous re-installs. Keep getting the same error message :
"No biometric hardware found"
"No biometric hardware found"
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Re: Not able to sign in to member tools
Do you have a PIN or other method to unlock your device? If not, I'd suggest setting one.mmadsen57 wrote:I haven't been able to use member tools on my Samsung Tab A tablet for over a month, despite numerous re-installs. Keep getting the same error message :
"No biometric hardware found"
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
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Re: Not able to sign in to member tools
But how to fix the issue?
I've tried password, pin, face unlock, but it still won't work... I also tried to uninstall and reinstall but...
So, how to fix it?
I've tried password, pin, face unlock, but it still won't work... I also tried to uninstall and reinstall but...
So, how to fix it?
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Re: Not able to sign in to member tools - biometric hardware
I have this same problem on my Nokia 2.2 - i open Member Tools, login, then eventually it quits with a msg popup saying 'biometric hardware unavailable'.
How do I get past this to work again? seems like you need to change something in the app.
How do I get past this to work again? seems like you need to change something in the app.
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Re: Not able to sign in to member tools
I'm having the same problem with my ONN tablet (Android 10), which DOES have a device PIN (can't seem to not have one on this device).mmadsen57 wrote:I haven't been able to use member tools on my Samsung Tab A tablet for over a month, despite numerous re-installs. Keep getting the same error message :
"No biometric hardware found"
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Re: Not able to sign in to member tools
Disable your cell phone login password and then complete the setup of LDS Tools. After the installation is completed then re-enable your cell phone login password.
At your service Br. Carter Milwaukie Oregon Stake STS.
At your service Br. Carter Milwaukie Oregon Stake STS.
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Re: Not able to sign in to member tools
Just wanted to verify: You're talking about disabling the device's unlock code, not disabling 2 factor authentication, correct?ramon.carter wrote:Disable your cell phone login password
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
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Re: Not able to sign in to member tools
ramon.carter wrote:Disable your cell phone login password and then complete the setup of LDS Tools. After the installation is completed then re-enable your cell phone login password.
At your service Br. Carter Milwaukie Oregon Stake STS.
Thank you so much for your help, it works for me. I disable the password and then setup the app and after that set the password again.